Again, Again, Again

Dear-Reader are you scared to get things wrong?

In the past, I have been so scared to get things wrong or make the wrong decision, that I have done nothing just so I wouldn't be wrong. 

I am happy to be on stage in front of hundreds or thousands of people and stuff up. I have even completely stuffed up a song in my choir during a performance and been ok with it, but one on one I hate getting things wrong or doing the wrong thing.

As part of my continual professional development, I am doing some Improv training. The first thing they teach you is to celebrate your mistakes. There is no "wrong" and part of what slows you down is looking for the RIGHT thing. Our standard approach is that if you get stuck, stuff something up or just don't know what to do, you wave your hands in the air and shout, "Again, again, again."

How great would that be in real life? Imagine if during a negotiation, part way through a deep and meaningful conversation with a loved one or simply talking with a client, whenever what you said came out wrong or you weren't how the next bit should go or they reacted unexpectedly to what you were saying you could just say, "Again, Again, Again."

Next time you are scared to get things wrong, always remember you can say to yourself "Again, again, again."

PS Want to see me get it wrong on stage?
My choir Mood Swing is performing this Sunday in North Melbourne at 2pm.
Two hours of family friendly entertainment for only $20 and kids are free.
With over 20 songs there will be plenty of opportunity for me to get words, dancing, commentaries and so much more WRONG!
To book your tickets or find out more, simply click here.

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of Berocca – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150

How Is Your Service?

What an amazing week in Abu Dhabi. So many amazing experiences and a great view from the lunch restaurant!

One of the things that I found fabulous was the level of service.

No, I was not staying at a 6, 7 or 8 star hotel, but it seemed no matter where you went the service was great.
What was the key thing that made the service so great? The assistants, waiters, hoteliers, AV crew, hosts were all smiling and happy. 
You genuinely felt that they wanted you to have a good time and an enjoyable experience.
It proved to me that great customer service is a choice. You get to choose your attitude and the energy it takes to give a little extra is minimal.

So how is your service Dear-Reader? Do you give good internal customer service as well as external customer service?
It's a choice!
 

BONUS

As a little bonus, I shot a quick video (less than a minute!) when I was in Abu Dhabi on some of the service. Enjoy!
Click here to watch it.

PS This concept of using a name was confirmed during my flight home. I noticed that the flight attendants name was Leanne (she was wearing a name tag).
So when she asked did I want chicken or fish, I replied "Can I have the chicken thank Leanne".

She paused and said, "Thank you so much for using my name. I really appreciate it and wish more people would". She then took great care of me on the way home and said thank you again as I left the plane.
Names are important. Use them as often as you can.
 

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of Berocca – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

Link with me on Linked In

Check the Website

Like me on Facebook

Watch Get More TV

  

If you wish to stop receiving our emails or change your subscription options, please Manage Your Subscription
Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150