Tuesday 31 March 2015

A Celebration

A Celebration

Wow! What a big weekend.

I was part host, part facilitator and part attendee at the National Speakers Association of Australia annual convention in Canberra.

The most important part of the weekend for me was when I received my Certified Speaking Professional accreditation (as pictured below)



Now Dear-Reader, you may recall late last year when I was advised I had received it, but this presentation made it real.

A big thank you to you for being part of my speaking journey and your support in getting me to this stage. Because of this designation and a few other factors, I have been asked to speak in Singapore and Washington DC later this year. I could not have done this without you.

This global certification makes me one of 75 people in Australia and one of about 650 worldwide.

I look forward to continuing sharing observations with you, hosting your events and speaking at your conferences.

Now it's time to celebrate.

Thanks again Dear-Reader!




Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150
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Monday 23 March 2015

To Serve or Delight?

To Serve or Delight?


I have had many a discussion with my mentor group on whether we should aim for Customer Service or Customer Delight. Million Dollar Relationships expert Danielle Storey defines Customer Delight as "Providing the customer service experience that was expected, plus a little bit extra."

Friends and I were delighted on the weekend. We stayed at a great little B&B as part of our B&B Crew weekends (we all kick in $50 a month and head somewhere different every couple of months). This time it was off to Ocean Grove and we found a colourful and funky looking place with four bedrooms called Fairmont. 

Now we have stayed at a few B&Bs over time but it was the little bit extras that made a big difference. An early check in, a late check out, chocolates for us, doggy treats for the dogs, quality linen, all the little supplies like slat, pepper, coffee, tea, herbal teas, quality appliances, quality bathroom products, quality toilet paper, ... I could go on.

All of these little things that would not have cost a significant amount of money, time or effort, all added up to not just Customer Service but Customer Delight.

Dear-Reader how do you delight your customers?




Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150
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Monday 16 March 2015

Freedom (At Last)

Freedom (At Last)

Saturday night I had the great joy of hosting a Trade Show and Gala Dinner for one of my fabulous clients.

Like most Gala Dinners, there were awards, formalities and speeches. Once that had happened, it was time to relax and celebrate. This event had a great band that was really suited to the audience. They were called The Chosen Few. Dinner done, formalities over and so the band started.

The dance floor was empty!

Now I know that people are like sheep. No one wants to be the first person on the dance floor, they are waiting for others to go first. As part of what I do for clients, I will typically find someone during the course of the dinner who is happy to dance and then set the example by hitting the dance floor first. On Saturday the lovely Sam from The Cartridge Family joined me on the dance floor.

I know why people don't want to get on the dance floor. They are scared of what others will think, whether it is their outfit, how they dance or some other thing people are scared of being judged. 

Eleanor Roosevelt is quoted as saying, "What other people think of me is none of my business."

The freedom of letting go of what other people think and just enjoying the moment meant that Sam and I had a great night on the dance floor. There were others sitting around the edge just bursting to get on the dance floor (they were dancing in their chairs almost) but when we invited them to join us, even when there were more people on the dance floor, they declined.

Dear-Reader, where are you denying yourself freedom by being constrained by what other people think? What will you do today to give yourself the gift that freedom is?


Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150
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Tuesday 10 March 2015

Are You Really There?

Are You Really There?

Registration Desk

I had the great joy of hosting a client's three-day conference and trade show last week.

It was a huge success on so many levels. But still...

It is a personal bugbear of mine that companies pay large money to sponsor an event or exhibit an event and they get the wrong people on the stands.

While this was a great show, so many of the exhibitors were not really there. They were on their phone, on their laptop, chatting to colleagues, doing anything but being present and focussing on the delegates - THEIR TARGET MARKET!

It is really simple, don't take your phone to the stand. If you need to be near your phone all day you are the wrong person to be there so get someone else. Use the conference as a marketing tool by creating a special out of office message.

Leave a phone message that states, "Hi you have called Dear-Reader. I can't take your call because I am hosting a stand at the XYZ Conference. Come and see me at stand 123 or leave a detailed message and I will get back to you once the show closes for the day."

Do what it takes to focus on your target market - the whole reason you are there!

What about you Dear-Reader? Whether it is on a trade show floor, chatting with friends or meeting with colleagues, are you really there?



Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150
Posted by at 09:59 0 comments

Monday 2 March 2015

How to Get the Help You Need

How To Get The HelpYou Need

In business and in life, people often lament that nobody offered to help them. No one gave them the assistance that others received.

Today I will share with you the magic secret to get that help you need. It is mysterious, confronting and it can be challenging. 

Are you ready?

YOU ASK FOR IT!

My gorgeous wife has been trapped at home on the couch with a broken foot for three weeks and she has another three weeks to go. She is slowly going out of her mind (and that's just putting up with me) so she needs some entertainment. She has been calling her friends and arranging lunch dates, cup of tea dates and "just get me out of the house" dates and they have willingly answered her call for help.

My mentoring clients have approached me saying, "I want to take my business to the next level" or "I would like to have a social life" or whatever their need is and we are working together to create that.

In my professional association, speakers will often approach other speakers saying, "I want to be able to do some of what you do, can you give me an hour of your time and share the secrets." They willingly do so to help grow the industry.

So Dear-Reader, what do you need? Now find the right person and go and ask for it.


Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees.  If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

© Get More Pty Ltd
+61 408 592 158 getmore@warwickmerry.com

Link with me on Linked In 

Check the Website

Like me on Facebook

Watch Get More TV

  


If you wish to stop receiving our emails or change your subscription options, please Manage Your Subscription
Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150
Posted by at 10:34 0 comments
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