Monday, 24 February 2020

How to Get the Best Decision

How to Get The Best Decision

So often I see leaders and managers telling their subordinates what to do, and then complain that they have no initiative. You have probably seen it yourself or even heard people say, "I don't have time to show them what to do. It is easier to just do it myself."

Unfortunately, this is a short term strategy that leads to frustration, overwhelm and exhaustion. Whether it is showing them how to do pivot tables in a spreadsheet, how to use the new extruder, or getting them to take more responsibility for leadership decisions, if you are taking command of the situation they will never completely buy in or take ownership.

The best way for them to learn the new skill or step up into a leadership role is to take complete ownership of the situation/problem. It takes longer, requires more effort in the short term, and it will build a more functional and responsible team.

So next time, try this instead:

Tell them the outcome you are aiming for
Show them the guidelines they will be operating within and any restrictions they have
Start asking questions and let them lead the way. For example, what would you start with, who should get involved, what is the first checkpoint
When they start making mistakes, don't tell them. Instead, ask more questions. For example, what do you think will happen if you go down this path, does the result you are getting make sense, what about the impact on this department?
Keep asking questions to guide them as THEY take the lead, THEY take responsibility.
Praise their outcome and efforts.

It takes an investment of your time, but the investment is all up front and you are rewarded with an engaged, decisive and responsible team member. Using your influence and leadership, you are building stronger and better teams and individuals.

Surely that is worth the investment?

Get in touch if you need help with your Questions!

PS The latest episode of the Get More Success Show is out.
In this episode we speak to Mystery Shopper and Service guru on how he manages a team of 50,000 world wide and keeps the focus on what counts.

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees. If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

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Monday, 17 February 2020

It's Not You, It's How You Do It!

It's Not You, It's How You Do It

"How can I get them to do what I want?"
"Why won't they listen?
"But I already told them!"

I have heard managers and team leaders (even parents) say this on many occasions. Also Presidents of Associations, chairs of committee and sales people just trying to get across the message. Often the message is a good one (even a great one) but you just can't get the response, excitement or engagement you want.

Usually this means it is not the message, but how you choose to get it across.

Years ago when I worked at the now defunct EDS, on several different occasions I got my annual pay rise by being stopped in the hallway by my manager and having them hand me a post it note with the new amount and percentage increase written on it.

Yeeeeaaaah.... that's not the best way to do it.

So often people send emails or texts rather than having a conversation with the person. Phil Collins famously broke up with his ex-wife by sending her a fax. People tell their boss they can't come into work because they are sick using some kind of messaging app.

THE MODALITY COUNTS!

Face to Face, Video Call, Phone Call, Text Message, Email or via a third party. Whatever your modality, it makes a difference.

If you are not getting your message across, if you are not inspiring the troops, if you are not connecting with others, if the kids seem out of control, maybe you should consider your modality as well as your message?

It's not you, it is how you do it that makes all the difference.

If you are struggling to get your message across, maybe I can help. Get in touch and we can chat.

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Monday, 10 February 2020

Do You Really Need to Be A Good Speaker?

Do You Really Need to Be a Good Speaker?

Warwick Merry speaking at a conference in front of a packed audience

One of the guests on my podcast recently mentioned how he thought everyone needed to be a good speaker. I have been mulling over his comment and decided that, no, I don't think everyone does need to be a good speaker.

While I agree with the intent behind his comment, I don't agree with the modality. Let me explain. His thought is that if you can't talk about who you are, what you do and how you add value then you may as well not do what you do as no one will discover you.

In the same way that there is little difference between someone who can't read and someone who chooses not to, if you cannot communicate your thoughts and ideas, have you really had them?

Where I disagree with his thesis is that I don't believe you need to be a speaker. Many introverts I know never speak but they get their message across (often better than introverts!)

I don't think you need to be a good speaker but you do need to be a good communicator. You need to be able to convey your ideas in a manner that others can digest, understand and act upon.

Whether it is written, spoken, sung or done in sign language, the ability to communicate your thoughts, desires and ideas is important.

How well do you communicate?
What is your preferred modality?
How can you get better at it?

If I can help, please get in touch.

PS The latest episode of the Get More Success show features a husband and wife couple who have worked together for over 20 years.
Communication and humour is a big key to their success. Listen to the episode here.

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Get More, 38 Winmalee Drive, Glen Waverley, VIC 3150

Monday, 3 February 2020

Do You Care About Your Communication?

"Thank you for flying our airline today. If you need a rental car, show your boarding pass for a discount. We hope you have a pleasant day and we look forward to seeing you again when next you fly."

If you fly then you know this kind of announcement that they say shortly after you land. In this case, after my flight to Sydney on the weekend, it was said with the excitement of sloth playing chess.

With out thinking I said out loud (in what I thought was a soft voice), "obviously he doesn't give a sh*t." 10 people all around be burst out laughing.

We have all experienced this kind of communication. It could be your child saying how sorry they are (when you know they really aren't), the person at the fast food place asking if you want fries with that just after you placed your order for fries, or the cold caller asking, "Do you have life insurance?"

Don't get me wrong. it' can be hard saying the same thing over and over (and over and over...) again like it is the first time. Or maybe you have had something in your life that has momentarily taken away your joy. Continually following a process or script in a way that makes it fresh can be a challenge.

But as displayed by my 10 new friends on that flight, WE KNOW WHEN YOU DON'T CARE!

So how can you show you care when saying the same thing over and over?

Here are a few ideas:

Use a number of slight variants of the same kind of text to keep it fresh for you
Add some unexpected descriptors to the statement
Smile
Remember that while it may be your 20th time today, it is your customers first time
Add some humour
Put some changing emphasis on different syllables

The whole process is showing your customer, team, or prospect that you care. If your communication does not have that underlying emotion you have just wasted an opportunity.

How do you show people you care when you communicate?

If you need further help with communication for you and your team, get in touch.

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Get More, 38 Winmalee Drive, Glen Waverley, VIC 3150

Monday, 24 February 2020