Tuesday, 31 March 2015

A Celebration

Wow! What a big weekend.

I was part host, part facilitator and part attendee at the National Speakers Association of Australia annual convention in Canberra.

The most important part of the weekend for me was when I received my Certified Speaking Professional accreditation (as pictured below)

Now Dear-Reader, you may recall late last year when I was advised I had received it, but this presentation made it real.

A big thank you to you for being part of my speaking journey and your support in getting me to this stage. Because of this designation and a few other factors, I have been asked to speak in Singapore and Washington DC later this year. I could not have done this without you.

This global certification makes me one of 75 people in Australia and one of about 650 worldwide.

I look forward to continuing sharing observations with you, hosting your events and speaking at your conferences.

Now it's time to celebrate.

Thanks again Dear-Reader!

Warwick In Action

Warwick Merry - The Get More Guy, is your high energy, results focused, action oriented, no holds barred tour de force Master MC, keynote speaker and Exhibiting Specialist. He ensures your attendees Get More from your event. His MC work is like insurance for your event. It guarantees things will run smoothly and on time. As a speaker, he is like a dose of sparkling mineral water – a bubbling, burst of healthy, sustainable energy for your attendees. If you need a burst of inspiration, cogitation and celebration at your next event you MUST book The Get More Guy, Warwick Merry.

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Get More and Exhibiting and Sponsorship Institute, 38 Winmalee Drive, Glen Waverley Vic Australia , 3150

Monday, 23 March 2015

To Serve or Delight?

I have had many a discussion with my mentor group on whether we should aim for Customer Service or Customer Delight. Million Dollar Relationships expert Danielle Storey defines Customer Delight as "Providing the customer service experience that was expected, plus a little bit extra."

Friends and I were delighted on the weekend. We stayed at a great little B&B as part of our B&B Crew weekends (we all kick in $50 a month and head somewhere different every couple of months). This time it was off to Ocean Grove and we found a colourful and funky looking place with four bedrooms called Fairmont.

Now we have stayed at a few B&Bs over time but it was the little bit extras that made a big difference. An early check in, a late check out, chocolates for us, doggy treats for the dogs, quality linen, all the little supplies like slat, pepper, coffee, tea, herbal teas, quality appliances, quality bathroom products, quality toilet paper, ... I could go on.

All of these little things that would not have cost a significant amount of money, time or effort, all added up to not just Customer Service but Customer Delight.

Dear-Reader how do you delight your customers?

Warwick In Action

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Monday, 16 March 2015

Freedom (At Last)

Saturday night I had the great joy of hosting a Trade Show and Gala Dinner for one of my fabulous clients.

Like most Gala Dinners, there were awards, formalities and speeches. Once that had happened, it was time to relax and celebrate. This event had a great band that was really suited to the audience. They were called The Chosen Few. Dinner done, formalities over and so the band started.

The dance floor was empty!

Now I know that people are like sheep. No one wants to be the first person on the dance floor, they are waiting for others to go first. As part of what I do for clients, I will typically find someone during the course of the dinner who is happy to dance and then set the example by hitting the dance floor first. On Saturday the lovely Sam from The Cartridge Family joined me on the dance floor.

I know why people don't want to get on the dance floor. They are scared of what others will think, whether it is their outfit, how they dance or some other thing people are scared of being judged.

Eleanor Roosevelt is quoted as saying, "What other people think of me is none of my business."

The freedom of letting go of what other people think and just enjoying the moment meant that Sam and I had a great night on the dance floor. There were others sitting around the edge just bursting to get on the dance floor (they were dancing in their chairs almost) but when we invited them to join us, even when there were more people on the dance floor, they declined.

Dear-Reader, where are you denying yourself freedom by being constrained by what other people think? What will you do today to give yourself the gift that freedom is?

Warwick In Action

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Tuesday, 10 March 2015

Are You Really There?

Registration Desk

I had the great joy of hosting a client's three-day conference and trade show last week.

It was a huge success on so many levels. But still...

It is a personal bugbear of mine that companies pay large money to sponsor an event or exhibit an event and they get the wrong people on the stands.

While this was a great show, so many of the exhibitors were not really there. They were on their phone, on their laptop, chatting to colleagues, doing anything but being present and focussing on the delegates - THEIR TARGET MARKET!

It is really simple, don't take your phone to the stand. If you need to be near your phone all day you are the wrong person to be there so get someone else. Use the conference as a marketing tool by creating a special out of office message.

Leave a phone message that states, "Hi you have called Dear-Reader. I can't take your call because I am hosting a stand at the XYZ Conference. Come and see me at stand 123 or leave a detailed message and I will get back to you once the show closes for the day."

Do what it takes to focus on your target market - the whole reason you are there!

What about you Dear-Reader? Whether it is on a trade show floor, chatting with friends or meeting with colleagues, are you really there?

Warwick In Action

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Monday, 2 March 2015

How to Get the Help You Need

How To Get The HelpYou Need

In business and in life, people often lament that nobody offered to help them. No one gave them the assistance that others received.

Today I will share with you the magic secret to get that help you need. It is mysterious, confronting and it can be challenging.

Are you ready?

YOU ASK FOR IT!

My gorgeous wife has been trapped at home on the couch with a broken foot for three weeks and she has another three weeks to go. She is slowly going out of her mind (and that's just putting up with me) so she needs some entertainment. She has been calling her friends and arranging lunch dates, cup of tea dates and "just get me out of the house" dates and they have willingly answered her call for help.

My mentoring clients have approached me saying, "I want to take my business to the next level" or "I would like to have a social life" or whatever their need is and we are working together to create that.

In my professional association, speakers will often approach other speakers saying, "I want to be able to do some of what you do, can you give me an hour of your time and share the secrets." They willingly do so to help grow the industry.

So Dear-Reader, what do you need? Now find the right person and go and ask for it.

Warwick In Action

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Monday, 23 February 2015

Ethics, What Ethics?

One of my gorgeous wife's friends is looking to buy a house.

After a lot of searching, she found one she liked. Like all good homeowners, she did her research. She had the conveyancer review the contract of sale/section 32 and she also had a property inspection.

For those that don't know, a property inspection is where a qualified inspector comes and does a detailed inspection of the house and reports back to you important information about it. It is a valuable report that can prevent you from buying a house loaded with potential disasters. As with all transactions, the report is the property of the person who paid for it.

The day before the auction, my friend received a call from the person who did the inspection advising her that the real estate agent had contacted them and asked for a copy of the report so they could display it as part of the auction documentation.

Whaaaaa....

The inspector did the ethical thing and said it was not their call to make and the owner of the report (our friend) was the only one who could make that decision. The agent then advised they would contact my friend - which they never did. I suspect that they knew after paying hundreds of dollars for a report, our friend would not be willing to give it away to her competing bidders.

Here is the outcome of poor business ethics:

A formal complaint can be made against you to your industry body (as will happen in this case)
You will never get work from this potential customer again
Your reputation will be sullied in the market place
Your whole industry will be drawn into disrepute
You won't sleep well at night

What about you Dear-Reader? How important are ethics to you and your business? How often are they discussed in your team meetings? What can you do to be sure that everyone on your team acts ethically even when no one is watching?

Warwick In Action

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Monday, 16 February 2015

First on the Floor

My gorgeous wife and I went to a family wedding at the Plaza Ballroom on Valentines Day. (A cheap way to have a great night out on Valentines Day!!)

After dinner when the band started the dance music, people hesitated to get on the dance floor. As my wife has broken her foot (that's another story!) she was definitely not going on the dance floor. So I thought I would ask one of the cousins who was over from the UK.

She adamantly refused to go on the dance floor until many others had. I even tried dragging her on but she would not budge. So I had to try other methods to get people on the dance floor.

My theory, just get on the floor. No one cares. Yes other people will watch you, some may even laugh but who is on the dance floor having fun? Who is on the dance floor enjoying themself rather than sitting there wishing they were?

In business, this is the same. Give things a try. Yes you may fail, yes people may laugh, yes you may stumble and fall but during your early business dance you will learn things that watching will never give you. You will get immense satisfaction from taking action rather than just thinking about it.

Dear-Reader be first on the floor!

Image: The Marriner Group

PS Have you got yours?

The first print run of Get More Inspiration is almost sold out. Have you got your copy? Discover the detail about the deal here.

Warwick In Action

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Tuesday, 31 March 2015

A Celebration

A Celebration

Monday, 23 March 2015

To Serve or Delight?

To Serve or Delight?

Monday, 16 March 2015

Freedom (At Last)

Freedom (At Last)

Tuesday, 10 March 2015

Are You Really There?

Are You Really There?

Monday, 2 March 2015

How to Get the Help You Need

How To Get The HelpYou Need

Monday, 23 February 2015

Ethics, What Ethics?

Ethics, What Ethics?

Monday, 16 February 2015

First on the Floor

First on the Floor

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